Online Flower Delivery Highgate: Ecommerce Terms & Conditions

Flowers Highgate E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Highgate. These Terms & Conditions ('Terms') set out the legal relationship between you, the customer, and Flowers Highgate ('we', 'us', or 'our') when you order flowers and related products or services via our ecommerce platform. Please read these Terms carefully before placing your order, as by using our website and making a purchase, you indicate your acceptance of these Terms. If you do not agree to any part of these Terms, you should not place an order. These Terms apply to all flower delivery orders across Highgate and the surrounding areas.

Order Process

To place an order with Flowers Highgate, follow the instructions provided on our website's ordering pages. You will be required to select the desired product(s), provide delivery details and requested date, add any necessary customisation or order notes, and proceed to checkout.

By submitting an order, you agree that all information provided is accurate and truthful. After placement, you will receive an order acknowledgement email confirming the details of your order. Please note that this email does not mean your order has been accepted. Acceptance of the order and the formation of the contract between you and Flowers Highgate occurs only when we dispatch the goods to you and send a confirmation email. We reserve the right to refuse an order for any reason, including but not limited to unavailability of products, payment issues, or suspicion of fraudulent activity. If we are unable to fulfil your order, we will notify you as soon as possible and provide a full refund where applicable.

Delivery Areas & Timing

We deliver to customers within Highgate and surrounding areas. Orders for same-day delivery must be placed before the cut-off time indicated on our website. Deliveries are conducted during our standard delivery hours, and while we take every reasonable step to deliver on your requested date, factors beyond our control may occasionally cause delays. You are responsible for providing correct and complete delivery information. We cannot be held responsible for delayed or failed deliveries arising from incomplete or incorrect address details.

Product Availability & Substitutions

All flower arrangements, bouquets, and related products shown on our website are subject to availability. As flowers are seasonal and supplies can vary, we reserve the right to substitute items of equal or greater value where necessary. Such substitutions are made with the intention to maintain the overall style, theme, and value of your chosen order. Should a significant change become necessary, we will attempt to contact you before dispatch.

Prices & Payments

All prices for products and delivery services are quoted in pounds sterling (£) and include applicable VAT unless otherwise stated. Prices may change from time to time, but changes will not affect any order that we have already accepted.

You must make payment at the point of order using one of the payment options provided at checkout. We accept a range of payment methods, as indicated on our website. Upon successful payment, you will receive an order confirmation. Orders will not be processed until payment is received in full.

If your payment fails, your order will not be accepted. You are responsible for ensuring that your payment details are correct and valid.

Cancellations & Amendments

You may cancel or amend your order by contacting us as soon as possible after placing the order. If your order has not yet been dispatched or prepared, we will make reasonable efforts to accommodate your request for a cancellation or amendment. For perishable goods such as flowers, cancellations may not be possible once the preparation has begun or the item has been dispatched.

To cancel an order, please provide your order number and delivery details for verification. Where eligible, cancelled orders will be refunded using the original payment method within a reasonable time. Please note that once the order is dispatched, it may not be possible to cancel or amend it, and you may be liable for the full order cost.

We reserve the right to cancel your order at any time for reasons such as unavailability of product, inability to fulfil your delivery request, or suspicion of fraudulent or illegal activity. Where this occurs, we will notify you and refund any payment received.

Returns, Refunds & Quality Assurance

Due to the perishable nature of flowers and plants, we are unable to accept returns except where products are found to be defective, damaged in transit, or not as described. If you are dissatisfied with your order, notify us within 24 hours of receipt, providing photographs and detailed information regarding the issue. We may ask you to return the item or provide additional evidence as appropriate. Where we agree that the product was faulty or not as described, we will offer a replacement, a substitute, or a full or partial refund at our discretion.

Refunds, where applicable, will be processed to the original method of payment. Please note that claims for dissatisfaction made after the 24-hour period following delivery may not be accepted due to the perishable nature of our goods.

Your Responsibilities

It is your responsibility to provide accurate information when placing your order, including recipient names, addresses, and any delivery instructions. You are also responsible for ensuring the recipient is available to receive the delivery, or that a safe location is nominated. If delivery cannot be made due to recipient unavailability or an incorrect address, Flowers Highgate reserves the right to charge for re-delivery or to consider the service fulfilled with no further obligation for compensation or refund.

Liability

Flowers Highgate shall not be liable for:

Any delay or failure in delivery due to circumstances beyond our reasonable control, including (but not limited to) adverse weather conditions, traffic delays, unexpected staff absence, supplier issues, or other force majeure events.
Any indirect loss, consequential loss, or economic loss arising from your use of our services or products.

Our total liability in connection with any order will not exceed the total price paid for that order. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be lawfully excluded.

Intellectual Property & Use of Website

All content, images, designs, and information on the Flowers Highgate website are the property of Flowers Highgate or our licensors and are protected by intellectual property laws. You may not copy, reproduce, modify, or use any part of our website or its content without our express written consent.

You agree not to use our website for any unlawful purpose or in a way that would damage, disable, or impair our services or reputation.

Changes to Terms & Conditions

We may revise these Terms & Conditions at any time by updating this page. Any changes made will be effective immediately upon posting. For orders already placed and accepted, the version of the Terms in place at the time of order will apply. Please check back regularly to ensure you are familiar with the latest version.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & Customer Service

If you have any queries or concerns about these Terms or your order, please refer to our customer service page or contact us using the details provided on our website. We aim to respond to all queries in a timely and professional manner.

General Provisions

These Terms & Conditions constitute the entire agreement between you and Flowers Highgate relating to the use of our ecommerce flower delivery services. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid to the fullest extent permitted by law.

No failure or delay by Flowers Highgate in exercising any right or remedy provided under these Terms or by law constitutes a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that right or remedy.

Your statutory rights as a consumer are not affected by these Terms.

Applicability

These Terms & Conditions are applicable to all customers ordering flower delivery from Flowers Highgate within Highgate and all surrounding areas. By placing an order with Flowers Highgate, you agree to be bound by these Terms.